Returns & Refunds
Your satisfaction is our priority
100% Satisfaction Guarantee
We stand behind the quality of our flowers. If you're not completely satisfied, we'll make it right with a replacement or full refund.
Return Policy
24-Hour Window
Report any issues within 24 hours of delivery for immediate replacement or refund.
Quality Guarantee
All flowers come with our 7-day freshness guarantee from delivery date.
What We Cover
Flowers arriving wilted or damaged
Incorrect order or missing items
Delivery to wrong address (our error)
Late delivery (beyond agreed timeframe)
Quality issues within 7 days
How to Request a Refund
2
Provide Details
Share your order number and photos of the issue (if applicable) for quick processing.
3
Get Resolution
We'll arrange a replacement delivery or process your refund within 24 hours.
Refund Timeline
Credit Card Refunds
3 -5 Business days
Store Credit
Immediate
Important Notes
Weather-Related Delays
During severe weather conditions, deliveries may be delayed for safety. We'll notify you immediately and arrange alternative delivery times.
Recipient Not Available
If the recipient is unavailable, we'll attempt redelivery or leave flowers in a safe location as per your instructions.
Special Occasions
For time-sensitive deliveries (weddings, funerals), we offer rush replacement services to ensure your special moment isn't compromised.
Need Help?
Our customer service team is here to help resolve any issues quickly.
Email: [email protected]
Hours: Weekdays 5AM-10PM (AWST), Weekends 5AM-2PM (AWST)
Turning life’s special moments into beautiful memories with fresh, elegant floral arrangements thoughtfully designed and delivered with care.
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