CSR Policy
Corporate Social Responsibility Policy
At The Fresh Petals, our Corporate Social Responsibility (CSR) policy is a reflection of our core values, company culture, and commitment to ethical, responsible business practices. These principles guide our daily operations and shape our relationships with all stakeholders—employees, customers, suppliers, communities, and the environment.
Our Core Values
Service
We are committed to delivering exceptional service at every touchpoint—internal and external. Friendly, high-quality service is at the heart of every transaction.
Responsibility
We empower every team member to make decisions and take full ownership of their roles. This sense of accountability fosters a culture of excellence across the organization.
Innovation
We embrace change and seek out creative solutions. By continuously evolving through technology and fresh ideas, we deliver standout experiences for our customers and partners.
Family
As a family-owned business, we value relationships and inclusion. Everyone at The Fresh Petals is considered part of the family—respected, supported, and valued equally.
Teamwork
We work together with a shared purpose. Team members are encouraged to pursue personal growth while supporting one another and contributing to collective success.
Customer Focus
Our customers are at the center of everything we do. We strive to exceed expectations, add value, and build long-lasting relationships rooted in trust and satisfaction.
Integrity
We operate with honesty, fairness, and transparency. We stand by our commitments, treat everyone with respect, and uphold the highest ethical standards.
Our Company Culture
The Fresh Petals fosters a collaborative, team-focused environment where individuals are encouraged to grow, enjoy their work, and contribute meaningfully to society. Our people are united by a shared vision and passion for making a difference—both within the business and in the communities we serve.
Our Commitments
To Our Employees
We are committed to upholding the Universal Declaration of Human Rights and providing a safe, inclusive, and supportive workplace. Our goal is to offer fair compensation, growth opportunities, and an environment where employees feel empowered, respected, and proud to be part of The Fresh Petals family.
To Our Customers
We deliver products and services with integrity, quality, and care. Through compliance with local laws and international security standards, we ensure every customer experience—especially online—is safe, seamless, and competitively priced. Our dedication to customer satisfaction drives us to build meaningful, long-term relationships.
To Our Suppliers
Our florists and suppliers are more than vendors—they are partners. We work transparently and collaboratively to help grow their income and reach. We pride ourselves on our 100% transparency policy, with no hidden fees or fine print, ensuring a relationship based on mutual trust and shared success.
To Our Community
We believe in giving back and staying actively involved in the communities where we operate. Our team supports a variety of local charities and events, and we encourage staff to volunteer and engage with causes close to their hearts. Organizations we've supported include:
- Angels for Orphans
- Animals Asia
- Australian Dancesport
- Eco-Marine (Hong Kong Coastal Watch)
- Gibb River Challenge
- Hong Kong Women’s Choir
- Living Lamma (HK Coast Clean-up)
- Movember
- Reds Hockey Club
- Salvation Army Australia
To the Environment
We are actively working to reduce our environmental impact. Our sustainability initiatives include maximizing office recycling, minimizing waste, and continually exploring new ways to operate more sustainably—because a thriving planet is everyone’s responsibility.
At The Fresh Petals, CSR isn’t just a policy—it’s a promise. A promise to do business with heart, purpose, and responsibility, creating value not just for our stakeholders, but for the world around us.