Terms of Service

Last updated: January 2024

Welcome to The Fresh Petals! These Terms of Service ("Terms") govern your use of our website and services. By accessing our website or making a purchase, you agree to be bound by these Terms. Please read them carefully before using our services.

1. Acceptance of Terms

By accessing and using the The Fresh Petals website, creating an account, or making a purchase, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, please do not use our services.

2. Our Services

The Fresh Petals provides online floral arrangement ordering and delivery services. Our services include:

Fresh flower arrangements and bouquets
Same-day and scheduled delivery services
Custom floral design consultations
Wedding and event floral services
Corporate and subscription services

3. Account and User Responsibilities

Account Security

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. Notify us immediately of any unauthorized use.

Accurate Information

You must provide accurate, current, and complete information when creating an account or placing orders. You agree to update your information to maintain its accuracy.

Prohibited Uses

You agree not to use our services to:

Violate any applicable laws or regulations
Infringe on intellectual property rights
Transmit harmful or malicious code
Interfere with our services or systems
Impersonate others or provide false information

4. Orders and Payment

Order Acceptance

All orders are subject to acceptance and availability. We reserve the right to refuse or cancel orders at our discretion, including orders that appear fraudulent or violate these Terms.

Pricing and Payment

Prices are displayed in USD and are subject to change without notice. Payment is due at the time of order. We accept major credit cards. All transactions are processed securely.

Order Modifications

Order modifications or cancellations must be requested at least 24 hours before the scheduled delivery time. Same-day orders cannot be modified or cancelled once confirmed.

5. Delivery Terms

Delivery Areas

We deliver within a 25-mile radius of our store location. Delivery fees vary based on distance and time requirements.

Delivery Attempts

We will make reasonable attempts to deliver to the specified address. If delivery cannot be completed, we will contact you to arrange an alternative solution.

Weather and Force Majeure

Delivery may be delayed due to severe weather, natural disasters, or other circumstances beyond our control. We will notify customers of any delays and work to reschedule delivery.

6. Product Quality and Substitutions

Quality Standards

We are committed to providing fresh, high-quality flowers. All arrangements come with our 7-day freshness guarantee.

Substitutions

Due to seasonal availability, we may substitute flowers or containers with items of equal or greater value while maintaining the overall design and color scheme.

7. Limitation of Liability

To the maximum extent permitted by law, The Fresh Petals shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or use, even if we have been advised of the possibility of such damages.

You can access and update your account information at any time through your profile.

8. Intellectual Property

All content on our website, including text, graphics, logos, images, and software, is owned by The Fresh Petals or our licensors and is protected by copyright and other intellectual property laws. You may not reproduce, distribute, or create derivative works without our written permission.

9. Termination

We may terminate or suspend your account and access to our services at any time, without prior notice, for conduct that we believe violates these Terms or is harmful to other users, us, or third parties.

10. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services after changes are posted constitutes acceptance of the modified Terms.